Fourth is the world’s largest and fastest-growing global leader of end-to-end restaurant and hospitality management technology solutions. We pride ourselves on delivering a world-class SaaS experience for our clients by building long-term partnerships starting from the first phone call. We know our recipe for success at Fourth is our amazing team... and that starts with hiring the right people! 

Interested in joining our smart, fun, and talented team?

Position Overview

You will be a highly confident and motivated individual with prior operational experience in the hospitality industry, ideally using Fourth Solutions. This individual will work with our Sales, Project Management, and Customer Success teams in every stage of the customer life cycle to provide Solution and Industry-based knowledge and expertise.

You will work closely with Fourth’s prospects and customers, understanding their business, operating practices, opportunities for process improvement, identifying growth opportunities, and labor demands.  You will develop a deep understanding of Fourth’s Customers and provide guidance to their teams on how to maximize their return through utilizing Fourth’s scheduling tools.

This role involves site visits to customer locations across the US; therefore, flexibility of working hours as well as the ability to adapt to our Customers’ requirements are necessary. You will build great relationships and act as an ambassador for the company and our products, consulting on best practices and sharing industry experience and expertise.

Primary Responsibilities
• Collecting and collating information and data necessary to enable the creation of demand metrics within the various Scheduling solutions through a combination of site visits, discussion, observation and timings, calculation & and analysis.

• Delivery of a readied solution containing scheduling metrics as part of the implementation process. Presenting the findings from the visit/review/analysis process and articulating opportunities, challenges, potential return on investment, and proposing a suitable path forward.

• Ensuring all qualified sales opportunities are supported through the sales cycle, maximizing chances of sales success and delivering optimal deal size every time.

• Supporting the successful implementation of the Scheduling solutions through customer engagement sessions, training, and aftercare.

• Maximizing user adoption and return on investment for Fourth’s customers, expanding user adoption of Fourth’s scheduling solution through aftercare projects, regular reviews, and guidance

Key Skills and Competencies
• Thorough and extensive knowledge of the hospitality industry and best practices for operational processes, incorporating Fourth’s Solutions

• Able to work methodically and considerately to produce logical metric sets using a combination of data, anecdotal information, relevant experience, and best practice knowledge

• Able to identify and ring fence inefficiency and poor practice to ensure scheduling solutions expose genuine opportunity. Understanding operating models, developing practical and measurable solutions, and supporting implementation to improve efficiency

• Consulting and guiding our customers using knowledge of our solutions to better performance whilst innovatively scoping and presenting processes and/or methods to improve business. Proactively working with Customers to maximize ROI on their Fourth solutions and provide guidance to leadership teams on approach, strategy, and success criteria

• Work with Fourth’s customers to use their time and resources more efficiently through business rules and metrics, and apply these within Fourth’s scheduling solutions.

• Working with project management on implementations to maximize revenue conversions for Fourth, both MRR and NRR

• Collaborative team player who demonstrates flexibility and a can-do attitude as part of a motivated, high-performance Labor Optimization Consulting Team in a dynamic and fast-paced environment.

• Responsible for sharing knowledge and expertise within Professional Services

• Partners with the Sales, Project Management team, Customer Success team, and technical specialists at each phase of the customer journey to provide product-level expertise, ensuring that any potential challenges are addressed.

• Pre-sales engagements with customers, supporting solution value selling with the commercial teams

Preferred Experience and/or Qualifications
• Operational experience within the sector

• Experience consulting with Customers and solving problems through creative technical solutions.

• Balanced and observant with an ability to identify and tactfully communicate productivity opportunities to our customers

• Ability to quickly understand customer requirements and design suitable solutions, using relevant experience and best practice knowledge.

• Exceptional presentation, solution demonstration, training, and meeting facilitation skills.

• Ability to work independently and deliver to timelines

• Emotional intelligence and ability to communicate at all levels

• Focused, with a meticulous attention to detail

• Driven to deliver to standards of excellence

• Analytical, logical, organized, and creative.

• Comfortable working in a team environment yet confident enough to achieve your results independently.

• Friendly, polite, professional, and flexible

Fourth Benefits

🏖 Unlimited PTO!

🏥 Medical, Dental, Vision Insurance!

🏦 401k Match!

👥 Parental Leave

💻 Laptop and equipment.

Remote employment limited to: AZ, CA, CO, CT, DC, FL, GA, ID, IL, IN, LA, MA, MD, ME, MI, MN, MS, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, & WA

Our Story

In July 2019, Fourth joined forces with HotSchedules to become the global leader in end-to-end restaurant and hospitality management technology solutions. Together, the merged company now represents the world’s largest and only provider of end-to-end restaurant and hospitality management solutions for customers across the globe and of all sizes—from a single location or franchisee restaurant to a global restaurant or hotel chain. The combined company’s complete software-as-service (SaaS) solution suite, including scheduling, time & attendance, applicant tracking, training, inventory management/procurement, HR/benefits, and payroll services, now serves customers in 120,000 locations worldwide and is supported by a dedicated, unified team across offices in the US, UK, Bulgaria, China, Australia, and UAE. 

Fourth is an Equal Opportunity Employer

All qualified applicants will receive consideration without discrimination because of sex, gender identity, gender expression, sexual orientation, marital status, race, color, age, national origin, military status, religion, or disability or any other legally protected status.