Fourth is the world’s largest and fastest-growing global leader of end-to-end restaurant and hospitality management technology solutions. We pride ourselves on delivering a world-class SaaS experience for our clients by building long-term partnerships starting from the first phone call. We know our recipe for success at Fourth is our amazing team... and that starts with hiring the right people!

Interested in joining our smart, fun, and talented team?

Position Overview

The Implementation Specialist owns the end-to-end implementation of multiple Fourth products for a single customer, including workforce management and fintech solutions, across restaurant, hospitality and retail environments.

Primary Responsibilities

• Lead discovery sessions to map operational workflows into system requirements across Fourth solutions

• Lead multi-product implementations for a single customer, sequencing and configuring workforce management and fintech solutions so they work together at go-live

• Configure systems to best practices, guiding customers through setup, validation, and go-live

• Plan, configure and validate integrations with payroll, POS, ERP and other third-party systems, including data validation and testing ahead of go-live

• Drive enablement through training, documentation, and hands-on support

• Partner with customers through change management, aligning stakeholders around new processes

• Manage timelines, risks, and dependencies across concurrent projects

• Collaborate with Sales, Customer Success, Product, and technical teams to drive adoption

• Surface customer trends and product gaps to Product and internal teams

Key Skills and Competencies

• Takes extreme ownership and pride in their work: sees every implementation through to a successful go-live and closes gaps proactively, even when the scope, process or role definition isn't clear

• Experience working directly with customers to understand requirements and solve problems through practical solutions

• Strong implementation and project coordination skills, able to manage multiple projects simultaneously while balancing time-sensitive priorities

• Detail-oriented, organized and quality-driven with a strong focus on accuracy and standards of excellence

• Comfortable working collaboratively within a team while maintaining ownership and accountability for individual deliverables

• Analytical and logical thinker with a creative approach to problem solving

Preferred Experience and/or Qualifications

• 3+ years of experience implementing SaaS solutions in a client-facing capacity

• Experience implementing multiple products or modules for the same customer, ideally spanning workforce management and fintech

• Experience configuring systems that impact labor, payroll, fintech, or operational workflows

• Hands-on experience coordinating integrations with payroll, POS, ERP or similar systems, with a working understanding of data mapping and validation

• Demonstrated ability to guide customers through change and influence adoption of new processes or technology

• Confident communicator with solid presentation and meeting-facilitation skills, comfortable leading discussions using tools like PowerPoint and Microsoft Teams.

• Ability to manage multiple projects simultaneously while maintaining a high level of customer engagement

Measures of Success

• Customer Readiness - successfully launch projects on time and within scope

• Implementation Efficiency – early solution design, setup, accurate data collection and validation enabling smooth project transition with minimal rework or delays

• Reduced implementation friction through proactive planning and meeting SLAs for prompt customer response time

• Customer Experience and Value – Customers receive a positive implementation experience and demonstrate high adoption and utilization

Environmental and Physical Demands

• Prolonged periods of computer-based work

• Role requires extensive participation in virtual meetings across U.S. time zones

Fourth Benefits

🏖 Unlimited PTO!
🏥 Medical, Dental, Vision Insurance!

🏦 401k Match!

👥 Parental Leave

💻 Laptop and equipment.

Remote employment limited to: AZ, CA, CO, CT, DC, FL, GA, ID, IL, IN, LA, MA, MD, ME, MI, MN, MS, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, & WA

Our Story

In July 2019, Fourth joined forces with HotSchedules to become the global leader in end-to-end restaurant and hospitality management technology solutions. Together, the merged company now represents the world’s largest and only provider of end-to-end restaurant and hospitality management solutions for customers across the globe and of all sizes—from a single location or franchisee restaurant to a global restaurant or hotel chain. The combined company’s complete software-as-service (SaaS) solution suite, including scheduling, time & attendance, applicant tracking, training, inventory management/procurement, HR/benefits, and payroll services, now serves customers in 120,000 locations worldwide and is supported by a dedicated, unified team across offices in the US, UK, Bulgaria, China, Australia, and UAE.

Fourth is an Equal Opportunity Employer

All qualified applicants will receive consideration without discrimination because of sex, gender identity, gender expression, sexual orientation, marital status, race, color, age, national origin, military status, religion, or disability or any other legally protected status.