Director, Productivity Consulting Services
Fourth is the world’s largest and fastest-growing global leader of end-to-end restaurant and hospitality management technology solutions. We pride ourselves on delivering a world-class SaaS experience for our clients by building long-term partnerships starting from the first phone call. We know our recipe for success at Fourth is our amazing team... and that starts with hiring the right people!
Interested in joining our smart, fun, and talented team?
Position Overview
This is a player-coach role within the Professional Services organization. You will lead and develop a team of Productivity Consultants – managing workload, capacity, escalations, and team performance – while personally delivering consulting services to a portfolio of Fourth customers across the US. Reporting to the VP, Professional Services (US), you will be the primary liaison between the Productivity Consulting team and internal stakeholders, including Sales, Pre-Sales, Project Management, and Customer Success.
Primary Responsibilities
Team Leadership & People Management
Lead, manage, and develop a team of Productivity Consultants; manage workload allocation, capacity, and assignment of customer engagements.
Act as the first point of escalation for team challenges and complex or sensitive customer engagements.
Conduct regular one-to-ones, performance reviews, and coaching sessions to support individual growth and development.
Identify training needs, facilitate knowledge sharing, and champion continuous improvement across the team and broader Professional Services function.
Coordinate across Project Management, Pre-Sales, Sales, and Customer Success to ensure seamless delivery and communication.
Monitor and report on team performance and customer satisfaction metrics to the VP, Professional Services (US).
Productivity Consulting Delivery
Deliver end-to-end productivity consulting engagements: site visits, data collection, analysis, solution readiness, and presentation of findings, including ROI, opportunities, and recommended next steps.
Drive successful implementation of Fourth’s Scheduling solutions through customer engagement, training, and aftercare, maximizing user adoption and return on investment.
Expand solution usage through regular customer reviews, aftercare projects, and tailored guidance on business rules and scheduling metrics.
Support pre-sales engagements, providing industry and solution expertise to drive commercial success and optimal deal size.
Collaborate with Project Management to maximize subscription and services revenue through successful implementations.
Key Skills and Competencies
A passion for people leadership and a genuine desire to manage, develop, and coach others; prior team lead or supervisory experience is an advantage.
Thorough knowledge of the hospitality industry and operational best practices; experience with scheduling or workforce management solutions is desirable.
Proven ability to consult with customers, identify inefficiencies, and deliver commercially sound solutions that maximize ROI.
Highly organized with the ability to manage competing priorities across personal delivery and team oversight simultaneously.
Elevated emotional intelligence; communicates credibly at all levels – with customers, team members, and senior stakeholders.
Strong analytical and problem-solving skills, with exceptional presentation and meeting facilitation ability.
Self-motivated, delivery-focused, and collaborative; thrives in a fast-paced, dynamic environment.
Fluency in written and spoken English; additional language skills are an advantage.
Travel Expectations
This role requires regular travel to customer locations across the US. Flexibility in working hours to meet customer needs is essential.
Fourth Benefits
🏖 Unlimited PTO!
🏥 Medical, Dental, Vision Insurance!
🏦 401k Match!
👥 Parental Leave
💻 Laptop and equipment.
Remote employment limited to: AZ, CA, CO, CT, DC, FL, GA, ID, IL, IN, LA, MA, MD, ME, MI, MN, MS, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, & WA
Our Story
In July 2019, Fourth joined forces with HotSchedules to become the global leader in end-to-end restaurant and hospitality management technology solutions. Together, the merged company now represents the world’s largest and only provider of end-to-end restaurant and hospitality management solutions for customers across the globe and of all sizes—from a single location or franchisee restaurant to a global restaurant or hotel chain. The combined company’s complete software-as-service (SaaS) solution suite, including scheduling, time & attendance, applicant tracking, training, inventory management/procurement, HR/benefits, and payroll services, now serves customers in 120,000 locations worldwide and is supported by a dedicated, unified team across offices in the US, UK, Bulgaria, China, Australia, and UAE.
Fourth is an Equal Opportunity Employer
All qualified applicants will receive consideration without discrimination because of sex, gender identity, gender expression, sexual orientation, marital status, race, color, age, national origin, military status, religion, or disability or any other legally protected status.
- Department
- Professional Services
- Role
- Consulting
- Locations
- Austin
- Remote status
- Fully Remote
- Employment type
- Full-time
Austin
